Frequently Asked Questions
How much do you charge?
If you register on this website you will see all our prices
How do I place my order?
It’s quite simple to order from us. You can either phone your order through on 0121 448 0269, text your order to 07957 557886, email us at firstname.lastname@example.org or you can visit the contact us section of this website.
How soon will you leave my order?
If you place a new order before 8.00pm then your order will normally be delivered the following day (subject to availability). Our delivery week starts on a Monday or Tuesday, depending on your location, so if you would rather start at the beginning of the week we can organise your deliveries to start then.
How often do you deliver in my area?
If you enter your postcode in the postcode finder it will tell you our delivery days in your area and will even show you who your milkman is.
Are there any days that you don’t deliver?
The only days that we do not deliver are Christmas Day, Boxing Day, and New Years Day.
You can alter your order by logging into your account or just text, email or phone us before 10.30pm the day before your delivery is due and your order will be changed or if you miss this time then simply put a note out with your empties. If you wish to order a product that is out of stock you will usually receive it within 48 hours.
How long does milk last in glass bottles?
Once open milk will generally last for 5-7 days depending on fridge temperatures and the way the milk is treated. To ensure you get the best from your milk return it to the fridge each time you use it. Milk left out at room temperature will not last as long.
Are your prices competitive?
We try and remain as competitive as possible for fresh milk delivered in glass bottles to your door in Birmingham. We are also very competitive on the price of our 1 litre and 2 litre poly bottles. Every so often we run a promotion on certain items, where the price is slashed, offering great value for money.
How fresh is your milk?
The milk we supply all comes from local farms and is delivered to us every day from Cotteswold Dairy in Tewksbury . We sell what is probably the freshest milk and dairy produce you will get anywhere in the Midlands, which is produced from local Cotteswold farms and because it is delivered daily you can rest assured that your milk is always of the very highest quality.
How do I pay for my order?
Our preferred payment method is by Monthly Direct Debit or Bacs, but you can also just call the office and pay by debit card, credit card or just register online and pay on the website by Paypal. If you prefer you can just leave a cheque or cash out with your empties or post a cheque to the office.